Welcome

Thank you for your interest in Pinole Endodontics a dental practice dedicated exclusively to endodontic care.

We are specialist members of the American Association of Endodontists. We look forward to bringing our services to you. Our entire staff is committed to providing the highest standard of professional care in a friendly, comfortable environment. We hope that the information provided here answers many of your questions about endodontic treatment. If you would like additional information, please don't hesitate to contact us at 510-964-0215 or info@pinoleendo.com. We will respond promptly.

Initial Consultation

Your initial consultation will consist of one or more x-rays, a visual evaluation, and some tests to determine the condition of the tooth in question. A diagnosis and treatment options will be explained to you. If root canal treatment is a viable solution to your problem, we will quote a fee for the treatment. The consultation visit helps you to become familiar with our office and how we take care of our patients. This is also the best time to address any special concern or requirement i.e. nitrous oxide that you may have.
Usually, treatment may be initiated the same day as the consultation. However, in case of a complex medical history or treatment plan, a second appointment will be required to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

Your referral slip and any x-rays if applicable
A list of medications you are presently taking
If you have medical or dental insurance, bring the necessary information (i.e. employer, insurance carrier, group number, etc.). This will save time and allow us to help you process any claims.

IMPORTANT: All patients under the age of 18 must be accompanied by a parent or guardian at the consultation visit.
Please alert the office if you require pre-medication i.e. artificial heart valves and joints, rheumatic fever, etc.

X-ray

The x-rays that your dentist provided add helpful information to your initial consultation, but it’s not required. We will take our own x-rays from different angles during your exam for diagnostic purposes.
Our office is equipped with the most advanced digital radiography system, which reduces the radiation exposure by 90%.

Financial Policy

At Pinole Endodontics we deliver the highest quality care in a safe and comfortable environment. Our fees are fair and reflect the specialist care and expertise with which we treat each patient. We can keep our focus on quality care best when we keep our bookkeeping and collection costs to a minimum. We ask for payment in full at the time service is rendered. If you have insurance coverage, we ask for a partial payment of the full fee. It’s our top priority to keep our patients informed of their choices and obligations. We appreciate having you as a patient in our practice, please do not hesitate to ask any questions you have about our services and office policies.

Payment options

Cash: This includes money orders, travelers checks, cashier checks and personal checks.
Bankcard: We accept Visa, Master Card, and Discover.
Dencharge/ CareCredit: This is a line of credit to cover your dental needs.

Dencharge is offered by a financial service outside our office. Payments are not made through or to our office. This credit does not affect the current spending limits or balances on your other credit cards. Approval by phone generally takes less than 15 minutes. There is no annual fee, no prepayment penalty and no interest if the balance is paid by the due date. The first charge to your account is eligible for a 90-day interest free financial program.

Insurance Information

We make every effort to provide you with the finest endodontic care and the most convenient financial options. We are happy to assist you in completing your insurance forms and will work hand in hand with you to maximize your insurance reimbursement for covered procedures. All insurance plans will be processed through our office on a plan by plan basis. Patient’s share and uncovered service is due at the time services are rendered.
If the insurance company is a PPO plan, any services rendered in our office may not be covered by the patient’s insurance. Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.
If you have any questions, please ask our staff. They are well informed and up-to-date. They can be reached by phone at 510-964-0215. Please bring your insurance information with you to the consultation so that we can expedite reimbursement.

Patient Billing

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. The portion due that you paid on the day of treatment is a percentage of your total balance, and in no way reflects an estimated amount that you insurance will cover. Any portion remaining after insurance payment is due and payable upon receipt of your initial statement.

If you have questions regarding your account, please contact us at 510-964-0215. Many times, a simple telephone call will clear any misunderstandings.

Scheduling

Pinole Endodontics is open Monday, Tuesday, Wednesday, and Friday from 8 am until 5 pm. Also, Thursday from 8 am until 2 pm. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.
We try our best to stay on schedule to minimize your waiting, as we recognize that your time is valuable. Due to the fact that Pinole Endodontics provides surgical services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
Please call 510-964-0215 with any questions or to schedule an appointment.